Terms of Service
Effective Date: September 17, 2026
Welcome to Recovery Plus. These Terms of Service (“Terms”) govern your access to joinrecoveryplus.com (the “Site”), your booking or use of any Recovery Plus service, and your participation in any Recovery Plus activity. By accessing the Site, booking a session, or participating in Recovery Plus activities, you agree to be bound by these Terms. If you do not agree to these Terms, do not access the Site or use Recovery Plus services.
1. Eligibility Users must be at least eighteen (18) years old, or possess verified parental/legal guardian consent, to book or receive services. Clients under 18 are additionally governed by the Minor Client Policy, which controls in the event of any conflict with this section.
2. Description of Services Recovery Plus provides wellness and recovery-related services designed to support mobility, relaxation, performance, and recovery, including Guided Stretch sessions and Tech Recovery modalities (currently: compression boots, back-warming devices, and massage gun therapy). Recovery Plus does not represent that its current service offering includes sauna, cryotherapy, cold immersion, TENS, or oxygen or IV therapy; if these are ever added, this section will be updated to reflect the services actually offered.
Recovery Plus services are wellness and recovery services, not medical treatment, and are not a substitute for the advice, diagnosis, or care of a licensed physician or other medical professional. Recovery Plus makes no guarantee of any specific physical, athletic, or therapeutic outcome or result.
3. Medical Disclaimer & Assumption of Risk You are encouraged to consult your physician before beginning any new physical activity, including Guided Stretch or Tech Recovery services, particularly if you are pregnant or have a heart condition, neurological disorder, respiratory condition, blood clotting disorder, recent surgery, or any other condition that could be affected by physical activity or the modalities offered.
Before your first session, you will be asked to complete a separate Liability Waiver & Assumption of Risk agreement, which sets out the specific risks of participation in full and governs your legal rights with respect to those risks. These Terms do not replace that Waiver — both apply, and the Waiver controls on matters of assumption of risk and release of liability specifically.
4. Website Content All website content — including any educational material, blog content, or descriptions of modalities — is provided for informational purposes only and shall not constitute medical advice. Recovery Plus makes no warranty that the Site or its content will meet your particular requirements or be free of errors.
5. Membership, Booking & Payments Membership pricing, session allotments, autopay enrollment, freeze terms, and cancellation terms are governed by the Membership Policy referenced at booking and on file with Recovery Plus, which is incorporated into these Terms by reference. In the event of any conflict between this section and the Membership Policy, the Membership Policy controls for membership-specific terms.
By enrolling in a membership or purchasing a package, you authorize Recovery Plus to charge your payment method on file on a recurring basis until you cancel in accordance with the Membership Policy.
If your billing date falls on a day not contained in a given month, Recovery Plus may charge your payment method on another day of that month as reasonably determined.
All sales are final unless otherwise required by applicable law.
6. Intellectual Property & Limited License All Recovery Plus trademarks, logos, branding, photography, graphics, text, videos, training materials, and digital content (“Content”) are owned exclusively by Recovery Plus or its licensors. Subject to your compliance with these Terms, Recovery Plus grants you a limited, personal, non-exclusive, non-transferable license to access and view the Content for your own non-commercial use. No other rights are granted, and you may not reproduce, distribute, or create derivative works from the Content without Recovery Plus’s prior written consent.
7. User Content & Testimonials If you submit a photo, video, review, or testimonial, or appear in content captured at a Recovery Plus location, any use of that content for marketing purposes is subject to the affirmative-consent standard described in the Liability Waiver and in Recovery Plus’s internal marketing policy — Recovery Plus does not rely solely on a general waiver default to use identifiable client content publicly.
8. Prohibited Conduct You may not:
Violate any applicable law or regulation
Disrupt or interfere with studio operations or the Site
Impersonate any person or entity
Attempt to gain unauthorized access to any account, system, or non-public area of the Site
Harass, threaten, or behave abusively toward staff or other clients
Use Recovery Plus’s Content or intellectual property without authorization
9. Right to Stop or Decline Service Recovery Plus and its staff reserve the right to stop, decline, or discontinue any session or service at any time, including mid-session, at the discretion of the Recovery Specialist or Recovery Plus management. This includes, without limitation, situations involving a client’s acute medical symptoms or apparent distress, unsafe conduct, or any behavior that causes a Recovery Specialist to feel unsafe, threatened, or harassed.
A Recovery Specialist’s decision to stop or decline a session on these grounds is final in the moment and does not require the client’s agreement. No refund, credit, or session make-up is owed solely because a session was stopped under this section, though Recovery Plus may offer one at its discretion.
10. Account Security If Recovery Plus offers any online account, client portal, or app-based login, you must provide accurate and complete information when creating that account. You are solely responsible for all activity that occurs under your account and for keeping your password or login credentials secure. You must notify Recovery Plus immediately of any breach of security or unauthorized use of your account.
11. Communications Consent By providing your phone number or email address to Recovery Plus, you expressly consent to receive calls, text messages, and emails from Recovery Plus, including appointment reminders, account and billing notices, and marketing or promotional communications. Message and data rates may apply. Your consent is documented and retained in compliance with applicable telemarketing and messaging regulations, including A2P 10DLC requirements for text messaging.
You may revoke your consent to marketing or promotional communications at any time by replying STOP to any text message, unsubscribing via the link in any email, or notifying Recovery Plus directly. Revoking consent to marketing communications does not revoke consent to receive operational messages related to an active appointment, session, or membership, such as appointment confirmations or billing notices.
12. Disclaimer of Warranties The Site and Recovery Plus services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including without limitation any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. Recovery Plus does not warrant that the Site will be uninterrupted, secure, or error-free.
13. Limitation of Liability To the fullest extent permitted by law, Recovery Plus shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or related to your use of the Site or Recovery Plus services. To the fullest extent permitted by law, Recovery Plus’s total liability to you for any claim arising under these Terms shall not exceed the amount you paid to Recovery Plus for the specific service giving rise to the claim in the twelve (12) months preceding the claim.
14. Modifications to These Terms Recovery Plus may revise these Terms from time to time. Revisions are effective immediately for new users as of the date posted. For existing members, material revisions become effective thirty (30) days after posting, unless a shorter period is required by law. Continued use of the Site or continued receipt of services after a revision takes effect constitutes acceptance of the revised Terms.
15. Termination Recovery Plus may suspend or terminate your access to services or the Site at its discretion, including for a violation of these Terms, non-payment, or conduct addressed under the Membership Policy or Progressive Discipline standards applicable to clients.
16. Dispute Resolution, Arbitration Agreement & Class Action Waiver This section requires disputes between you and Recovery Plus to be resolved through binding individual arbitration rather than in court, and waives your right to a jury trial and to participate in a class action.
Before filing an arbitration, you and Recovery Plus each agree to first notify the other party in writing of the dispute and attempt in good faith to resolve it informally. If the dispute is not resolved within thirty (30) days of that notice, either party may commence an arbitration proceeding.
You and Recovery Plus agree that any dispute, claim, or controversy arising out of or relating to these Terms, your membership, or any services provided by Recovery Plus shall be resolved exclusively through binding, individual arbitration, and not in a court of law, except that either party may bring an individual claim in small claims court if it qualifies.
You and Recovery Plus each agree that any arbitration will be conducted only on an individual basis and not in a class, consolidated, or representative action. Neither you nor Recovery Plus may bring a claim as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of a class or representative proceeding.
You and Recovery Plus each waive any right to a jury trial for any dispute covered by this section. This arbitration agreement is governed by the Federal Arbitration Act.
17. Force Majeure Recovery Plus is not liable for any failure or delay in providing services caused by events beyond its reasonable control, including natural disaster, fire, severe weather, power or utility failure, government order, or public health emergency. Membership terms during any such closure are governed by the Membership Policy.
18. Governing Law These Terms shall be governed under Kentucky law, without regard to its conflict-of-laws principles, except where the Federal Arbitration Act applies to Section 16.
19. Entire Agreement & Severability These Terms, together with the Liability Waiver and the Membership Policy referenced above, constitute the entire agreement between you and Recovery Plus regarding their subject matter. If any provision of these Terms is deemed unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full effect.
20. Contact Us Questions about these Terms can be directed to the Owner-Operator through the contact information listed on joinrecoveryplus.com.